publisher ERP
medium-sized business<br>(Mittelständisches Unternehmen)
Project Management Services for a traditional ERP implementation.
case study: PUBLISHER eRP
Brief
- Industry: Publishing
- Type: Medium-sized Business
- Service: Implementation Services
- Projects: 1
- Project Managers: 1
- Team Size: 4
- Location: Toronto
background
- Publisher
- Using Oracle Enterprise Resource Planning
- HQ based in North America
- Limited Budget
- Needed to upgrade IT capabilities
- Other agencies too expensive to use
- Competitive Pressure to upgrade IT-Systems
sympthoms
- Low employee morale
- High rotation
- Difficult to find information on orders
- Invoices lost or missplaced
- Logistic information always late or wrong
- Infighting between Logistics and IT
- Could not keep up with the online competition
Diagnostic
- Obsolete ERP
- Obsolete third party products, especially in Logistics
- Poor employee training programs
- Lack of Digital Transformation focus
- Traditionally minded (Cultural Backwards)
- Lack of formal IT-Logistics processes
- Metrics were obsolete and thus irrelevant
approach
- Setup a traditional Waterfall project structure
- Recommended modern approaches (Cloud) -> Rejected
- Created a traditional software evaluation process
- Selected a middle-tier ERP (Oracle – JD Edwards)
- Location: Toronto
- Coordinated the bi-weekly Steering Committee
outcome
- Smooth corporate-wide implementation
- Empowered employees
- Reduce IT-Logistics friction related to ERP-Processes
- Established Standard Operating Procedures
- Helped the company to meet Auditors’ expectations
- Improved the overall business attitude towards digitalization
