publisher ERP

medium-sized business
(Mittelständisches Unternehmen)

Project Management Services for a traditional ERP implementation.

case study: PUBLISHER eRP

Brief

  • Industry: Publishing
  • Type: Medium-sized Business
  • Service: Implementation Services
  • Projects: 1
  • Project Managers: 1
  • Team Size: 4
  • Location: Toronto

background

  • Publisher
  • Using Oracle Enterprise Resource Planning
  • HQ based in North America
  • Limited Budget
  • Needed to upgrade IT capabilities
  • Other agencies too expensive to use
  • Competitive Pressure to upgrade IT-Systems

sympthoms

  • Low employee morale
  • High rotation
  • Difficult to find information on orders
  • Invoices lost or missplaced
  • Logistic information always late or wrong
  • Infighting between Logistics and IT
  • Could not keep up with the online competition

Diagnostic

  • Obsolete ERP
  • Obsolete third party products, especially in Logistics
  • Poor employee training programs
  • Lack of Digital Transformation focus
  • Traditionally minded 
  • Lack of formal IT-Logistics processes
  • Metrics were obsolete and thus caused confusion

approach

  • Setup a traditional Waterfall project structure
  • Recommended modern approaches (Public Cloud) 
  • Created a traditional software evaluation process
  • Selected a middle-tier ERP (Oracle – JD Edwards)
  • Location: Toronto
  • Coordinated the bi-weekly Steering Committee

outcome

  • Smooth corporate-wide implementation
  • Empowered employees
  • Reduce IT-Logistics friction related to ERP-Processes
  • Established Standard Operating Procedures
  • Helped the company to meet Auditors’ expectations
  • Improved the overall business attitude towards digitalization