Bettinastraße 30, 60325 Frankfurt am Main

salesforce cc e-commerce

middle-sized business
(Mittelständisches Unternehmen)

Revolutionizing the E-Commerce Experience: A Success Story of Implementing Salesforce Commerce Cloud for a Smoother, More Efficient and Customer-Centric Shopping Journey

Streamlining Payment Operations in a Secure Environment

At Agile Systems, we understand the unique challenges faced by mid-sized companies who belong to a global conglomerate. These companies require innovative solutions to remain competitive and meet the demands of their customers, while also balancing the needs and expectations of the larger conglomerate.

This is why we are proud to showcase our successful implementation of the Salesforce Commerce Cloud software for a mid-sized company within a global conglomerate based in Austria. Our team of experts leveraged their extensive experience in cloud migration and process improvement to deliver a solution that transformed the client’s digital landscape.

The project was complex, requiring coordination between multiple teams from three different companies, both within Germany and abroad. However, our team was up to the challenge. We brought together a diverse group of professionals, each with their unique skills and expertise, to work as an integrated whole to achieve the common goal.

One of the key challenges was migrating the client from their traditional server infrastructure to the cloud. This was no small feat, as it involved changing not only the technology, but also the processes and workflows of the company. To ensure success, we implemented both agile and lean methodologies, enabling the client to respond quickly to the changing market landscape and customer demands.

case study: Salesforce e-commerce

Brief

  • Industry: E-Commerce
  • Type: Mid-sized Business
  • Service: Program Management & PM
  • Projects: 9
  • Project Managers: Internal 1, external 4
  • External Agency: Yes
  • Location: Frankfurt + Distributed

background

  • Leading international online outlet
  • Digital Marketing and IT Infrastructure cooperation
  • Use of IBM Websphere
  • Several Additional Projects (i.e. Logistics, Finance)
  • Issues with different Agencies
  • Use of internal IT-Infrastructure (No Cloud)

sympthoms

  • Desired to be Agile, without results
  • Many meetings, no results
  • Huge delays in projects lead by external agencies
  • Constant crashes after every release deployed
  • UX errors introduced after every release
  • Very limited budget for non-core business
  • No visible benefits for money spent on IT-Initiatives

Diagnostic

  • Culture averse to risk (anti-agile)
  • Limited in-house knowledge on Agile
  • Wrong understanding of Agile and Lean approaches
  • Cultural beliefs in Waterfall as the correct approach
  • Waterfall projects without structure and chaotic
  • Lack of alignment between business and IT
  • Lack of Meaningful Project Metrics on Initiatives

approach

  • Setup of a Project Management Office (PM- Best Practices)
  • Set up of an improved Change Management process
  • Project Managers: 3, from different Agencies
  • Program Managers: 1
  • Location: Frankfurt + Distributed
  • Introduced Automatic Testing
  • Introduced Professional Release Management
  • Introduced a weekly learning program

outcome

  • Efficient and Timely Risk Management (with RAID)
  • Projects are more transparent due to Standard Dashboards
  • Projects are easier to manage due to standardization
  • Key metrics are used across multiple projects
  • Significant reduction of post-Release Deployment issues
  • Marketing Requirements are much clearer and testable thanks to BDD (Gherkins) requirements.

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