The State of APIs Report 2017
Digital Transformation Agile Systems IT Specialists support clients in the digital transformation of their business through agile project management. Contact Additional Reading From leading industry thinkers The State of APIs Report 2017 “Successful digital companies not only build great software, but also create and participate in digital ecosystems. Whether they’re digital natives like Google, Twilio, […]
Using workflows for fun & profit
Digital Transformation Agile Systems IT Specialists support clients in the digital transformation of their business through agile project management. Contact Additional Reading From leading industry thinkers Using workflows for fun & profit “Every software team has a process they use to complete work. Normalizing that process–i.e., establishing it as a workflow–makes it clearly structured and […]
Your Customers Don’t Want To Call You For Support
Digital Transformation Agile Systems IT Specialists support clients in the digital transformation of their business through agile project management. Contact Additional Reading From leading industry thinkers Your Customers Don’t Want To Call You For Support “Your customers just want an accurate, relevant, and complete answer to their question upon first contact so they can get […]
Gartner Highlights Four Myths Surrounding IT Self-Service
Digital Transformation Agile Systems IT Specialists support clients in the digital transformation of their business through agile project management. Contact Additional Reading From leading industry thinkers Gartner Highlights Four Myths Surrounding IT Self-Service “Of all service desk contact volume, as much as 40 percent could be solved through IT self-service, but only 5 percent of […]
3 ways for self-service success
Digital Transformation Agile Systems IT Specialists support clients in the digital transformation of their business through agile project management. Contact Additional Reading From leading industry thinkers 3 ways for self-service success “No, I don’t want to call you on the telephone. It’s nothing personal – you’re probably pretty awesome. As a consumer, though, I pretty […]
The Strategy of Customer Service Channels
Digital Transformation Agile Systems IT Specialists support clients in the digital transformation of their business through agile project management. Contact Additional Reading From leading industry thinkers The Strategy of Customer Service Channels “The next time you walk into your favorite brick and mortar clothing store, try noting the number of service interactions — and conversations […]
2017 Is Quickly Becoming The Year Of The API Economy
Digital Transformation Agile Systems IT Specialists support clients in the digital transformation of their business through agile project management. Contact Additional Reading From leading industry thinkers 2017 Is Quickly Becoming The Year Of The API Economy “This year more CIOs will have their bonuses tied to how many new business models they help create with […]
Welcome to the API Economy: Developing Your API Strategy
Digital Transformation Agile Systems IT Specialists support clients in the digital transformation of their business through agile project management. Contact Additional Reading From leading industry thinkers Welcome to the API Economy: Developing Your API Strategy “Gartner predicts 75% of Fortune 500 enterprises will open an API by 2014. In this new API economy, those without […]
Enterprise API Strategy
Digital Transformation Agile Systems IT Specialists support clients in the digital transformation of their business through agile project management. Contact Additional Reading From leading industry thinkers Modernize your enterprise with APIs “Consumer’s expectations are changing dramatically when it comes to interactions and connections to businesses. As smartphones and tablets have become the focal point, new […]
Building Effective API Programs: APIs and Strategy
Digital Transformation Agile Systems IT Specialists support clients in the digital transformation of their business through agile project management. Contact Additional Reading From leading industry thinkers Building Effective API Programs: Introduction “Exposing assets (data or services) via APIs can prove to be extremely valuable for an organization. However in most cases, it’s not enough to […]