Change Management with Atlassian
middle-sized business
(Mittelständisches Unternehmen)
Setup, Configuration and Administration of the Atlassian Software Stack
case study: Change Management Admin
Brief
- Industry: Retailer
- Type: Mid-sized Business
- Service: Change Management Admin
- Projects: 10+
- External Agency: Yes
- Location: Frankfurt + Distributed
background
- Midsize European company
- Use of Jira, Jira Service Desk, Confluence and Bitbucket
- Multiple project and help desk requirements channel through Jira
- Use of standard Jira (without workflows’ modifications)
- The Atlassian products were totally open (lack of security)
- Lack of an access concept to 3rd party vendors
sympthoms
- Completely different expectations (Due Date vs. Features)
- Not sure if an Agile method was used, even though the vendors said it was.
- Huge delays in the deliverables
- Lack of prioritization and triaging capabilities
- Lack of understanding between projects and services (ITIL)
Diagnostic
- No Change Management Best Practices
- Lack of Change Management know-how
- Lack of Atlassian’s Products Know-how
- Misconceptions about Scrum in an Atlassian Context
- Over-complicating a simple setup for the size of the business (scrum of scrums an overkill)
approach
- Configuration of Atlassian Products, including Jira, Jira Service, Confluence and Bitbucket
- Set up of an improved Change Management process
- Setup of of Workflows, Issues
- Setup of Security Schemas
- Setup of User and Groups
- Setup of Third Party Apps
- Customization of Screens, Triggers, etc.
- Setup of Dasboards
outcome
- Efficient Workflow
- Developers could better understand the Boards
- Single source of truth due to unique Dashboard with agreed KPIs
- Huge savings as no more manual reports needed to be prepared. All is now automatic.
- Clarity in the managing of projects vs. help desk services.
Agile Systems as Partner
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